Liberty Mutual is a Major Auto Insurance Provider Available in All 50 States
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Liberty Mutual Insurance Review
As you might expect from a company as large as Liberty Mutual, they are rated as being financially strong. A.M. Best, one of the most reputable credit ratings agencies in the industry, rates them as A (for “stable”). According to their customer service ratings, they are just a sliver below average according to the NAIC. Lastly, despite a 92% disapproval rating from 1,237 customer complaints over the last few years, the BBB gives Liberty Mutual an A+
| Ratings Agency | Rating |
| AM Best Financial Rating (2016) | A |
| Better Business Bureau Rating (2016) | A+ |
| NAIC Complaint Index (2012) | 0.98 (about average) |
Liberty Mutual Insurance Discounts
Most of the major auto insurance providers offer some discounts to potential customers. It’s an important tool for attracting new business. Liberty Mutual is no exception to this rule, but because of how Automobile insurance laws differ in different states, it’s confusing to determine how much of a discount you can earn:
| Discount | How to Qualify |
| Multi-Policy | Carrying more than one policy (auto + home, renter’s, motorcycle, etc.) at a time with Liberty Mutual |
| Exclusive Group Savings | Be a member of at least one of the 14,000 associations which are members of the Liberty Mutual affinity group program |
| Preferred Payment Method | Choose payment options such as “pay in full” or “automatic payment” method |
| New to Liberty Mutual | Add or change a vehicle on your policy |
| Vehicle Safety Features | Having safety features on your vehicle such as ABS, an anti-theft device, lane departure warning, and more |
| Hybrid Vehicle | Enjoy a premium discount for driving a hybrid vehicle |
| Multi-Car | Discounts for insuring more than one vehicle |
| Teen Driver | Lower rates for insuring a “responsible” teen driver |
| Good Student | Lower rates for Teenage motorists < 25 who maintain a B average or better in school |
| New Graduate | Lower rates for Teenage motorists who have finished school |
| Newly Married | Special discount for newlyweds |
| New Move | When you move, you will qualify for this discount as soon as you update your address with Liberty Mutual |
| Newly Retired | Recent retirees can save money on their premiums |
(*LibertyMutualGroup.com 2016)
Liberty Mutual Auto Insurance Options
Liberty Mutual gives drivers plenty of options when it comes to crafting their policy. First, their options are organized into “Standard coverages & features” which are included on every policy they sell, which are:
- Liability (Property Damage + Bodily Injury)
- New Car Replacement (as long as your vehicle has < 15,000 miles)
- Medical Payments
- Accident Forgiveness (if you’re accident-free and ticket-free for at least 5 years)
In addition to the standard options on every policy, you may also be able to add any or all of the following additional coverages and features to your policy:
- Collision
- Comprehensive
- Better Car Replacement
- Rental Car Reimbursement
- Deductible Fund – lowers the amount you pay out-of-pocket on your Collision deductible (the first $100 is a credit from Liberty Mutual when you add this feature to your policy)
- Lifetime Repair Guarantee (only at Guaranteed Repair Network Facilities)
- Teacher’s Insurance
Comparing Liberty Mutual Insurance Quotes
Do you know what “risk pool” you fall into as far as Automobile insurance is concerned? If you don’t, then you should definitely try to figure it out before you purchase any policies. Because if you don’t, in can mean the difference between an affordable rate, and a budget-busting premium:
Liberty Mutual, as you can see from the chart above, is one such company that will adjust your monthly rate based on your perceived risk. For Teenage motorists, who are usually thought of as high-risk, they could end up forking out some very high rates. But for low-risk drivers, like a married couple who own their own home, they can get some of the lowest rates that Liberty Mutual has available.
Pros and Cons of Liberty Mutual Insurance
| Pro | Con |
| Offers accident forgiveness and lifetime repair guarantees | You must remain accident- and ticket-free for 5 years from the start date of your Liberty Mutual policy in order to qualify for accident forgiveness |
| 24/7 customer service access via their website, local agents, and their phone app | Some customer service communication is uncoordinated |
| Some customers have experienced unexpected rate increases with little or no explanation |
Liberty Mutual is a large, financially stable, well-established company which has been around for over a century. They offer a robust breadth of coverage and feature options for their auto policies, and have some decent (but not perfect) customer service ratings. However, carrying an auto policy from Liberty Mutual can get expensive, especially if you fall into a “high-risk” driver pool. Regardless, if you think Liberty Mutual is the right company for you, make sure you do yourself a favor and compare their rates with a few other companies.
Liberty Life Assurance Company of Boston100 Liberty Way
Dover, NH 03820 www.libertymutual.com